Faq

Frequently Asked Questions (FAQs) Find quick answers to your questions about shopping, shipping, payments, and returns at andykart.com. 1. Orders & Account Do I need to create an account to place an order? While you can browse products as a guest, creating an account helps you track your orders in real-time, view order history, and enjoy a faster checkout experience next time. How do I know if my order is confirmed? Once you complete your payment, you will instantly receive an email and an SMS with your Order ID and summary. Can I change or cancel my order after placing it? You can cancel your order within 2 hours of placing it directly from the 'My Orders' section. Once the order is dispatched, it cannot be modified or canceled. 2. Shipping & Delivery What are the delivery charges? We offer free shipping on all prepaid orders above ₹499. For orders below this amount or for Cash on Delivery (COD) orders, a nominal shipping fee may apply, which will be shown at checkout. How long will it take for my order to arrive? Standard delivery takes 3 to 7 business days, depending on your location. Metro cities usually receive orders within 2 to 4 days. How can I track my package? As soon as your order is shipped, we will send you a tracking link via SMS and email. You can also track it by logging into your account and visiting the 'My Orders' section. 3. Payments What payment methods do you accept? We accept all major payment methods, including: • UPI (GPay, PhonePe, Paytm, etc.) • Credit and Debit Cards (Visa, Mastercard, RuPay) • Net Banking • Cash on Delivery (COD) - available for select pin codes. Is it safe to use my credit/debit card on your website? Yes, absolutely. We use industry-standard SSL encryption and secure, trusted third-party payment gateways. We never store your card or bank details on our servers. 4. Returns & Refunds What is your return policy? We offer a hassle-free 7-day return policy. The item must be unused, unwashed, and in its original packaging with all tags attached. Please check our full Return Policy page for details on non-returnable items. How do I request a return? Log in to your account, go to 'My Orders', select the item you wish to return, and click on 'Return Item'. Choose your reason and submit. Our delivery partner will pick it up from your doorstep within 2-3 business days. When will I get my refund? Once the returned item reaches our warehouse and passes the quality check, your refund will be processed. • Prepaid Orders: Reflected in your original payment mode within 5-7 working days. • COD Orders: Transferred to your provided bank account or UPI ID within 5-7 working days. ________________________________________ Still have questions? Contact our support team anytime at support@andykart.com,info@andykart.com WhatsApp us at +91-9817787322. We are here to help!